Terms of service

Doim is a business customer-operations service. A workspace administrator is responsible for having authority to connect each professional account and for the accuracy, legality, and review of its business content.

Messaging

Instagram support is limited to professional-account direct messages. WhatsApp support uses connected WhatsApp Business Platform phone numbers and currently sends free-form text only inside Meta's customer service window. Doim does not provide content publishing, advertisements, personal-account automation, or WhatsApp broadcast messaging. Provider windows and permissions may block a reply even when a workspace requests one.

Human and automated use

Workspace administrators control whether AI automation is enabled. Human takeover stops AI output for the conversation. The Human Agent mechanism, when approved by Meta, is reserved for real human replies and is never used by AI.

Consent and Dutch launch controls

A workspace must only use customer data and send messages when it has a valid legal and channel basis. Doim does not offer WhatsApp broadcast messaging or unsolicited calling. For Netherlands/EU pilots, operators must complete the EEA deployment, privacy, AI-transparency, direct-marketing, and subprocessor release checks before enabling a channel.

Calls and recording

Voice AI and recording require a reviewed disclosure configured for the line. The disclosure is delivered before the greeting. Raw recording remains safety-gated until its private storage, retention, and deletion path has passed production validation.

Availability

Provider outages, rate limits, authorization expiry, and policy changes may interrupt delivery. Operators must review readiness and reconnect alerts before relying on the channel in production.