01
One customer, every channel
Bring conversations and identities into one shared customer timeline instead of rebuilding context in every inbox.
Netherlands-first · Controlled pilot
Every conversation.One intelligent front office.
Doim brings customer conversations, reviewed business knowledge, CRM context, and governed AI actions into one calm workspace—built for Dutch teams that value a clear handoff and trustworthy customer context.
- Human authority
- Reviewed knowledge
- Shared customer context
Customer context live
AS
ReviewAziza S.
One identity · five channels
Company DNA
Approved
Next action
Ready
Human control
Active
- WhatsAppDelivery question
- GmailEmail follow-up
- PhoneFollow-up due
- InstagramPricing question
- TelegramNew inquiry
One customer record
Across every connected channel
Reviewed Company DNA
For products, prices, and policy
Explicit human authority
For approval and takeover
01 / Built around the conversation
From scattered chats to one operating picture.
Doim is designed as one front office, not a pile of disconnected bots. Every answer, action, lead, and handoff stays attached to the same business context.
02
Business knowledge with authority
Keep products, prices, policies, and FAQs in reviewed, versioned Company DNA that your team can inspect before it goes live.
03
AI actions you govern
Typed tools follow explicit Auto, Approval, or Deny rules. Sensitive actions wait for a person—not a prompt.
04
A lightweight CRM that listens
Turn conversations into contact history, leads, notes, next actions, and follow-ups without a second system to update.
05
Human takeover without lost context
Step into a conversation, reply with the full timeline in view, and return control only when your team is ready.
06
One operational picture
See attention items, response patterns, follow-ups, lead signals, and channel health from one calm workspace.
02 / Product tour
One customer journey, visible end to end.
A connected front office for the moments that matter: the first message, the full relationship, and the business facts that make a response trustworthy.
01 /Unified inbox
Every channel arrives with context attached.
A shared queue keeps the customer, conversation state, channel account, and human ownership together.
02 /Customer timeline
The relationship survives every channel switch.
Messages, calls, emails, notes, lead signals, and next actions stay connected to one record.
03 /Reviewed authority
Business facts become governed knowledge.
Products, prices, policies, and FAQs move through review before the AI can use them as authority.
Want to explore the real workspace?
Create a pilot account, then connect channels when provider credentials are ready.
03 / How it works
A clear path from message to outcome.
The model is only one part of the system. Identity, knowledge, permissions, tools, and delivery rules stay outside it.
- 01
Connect a conversation
A verified channel event enters a shared, tenant-owned customer record.
- 02
Ground the response
Doim uses the latest conversation context and your reviewed Company DNA.
- 03
Act within authority
The AI can answer, use an allowed tool, or pause for explicit approval.
- 04
Keep the human in control
Your team can review, take over, add a note, and see what happened next.
04 / One core, multiple channels
The customer stays the same when the channel changes.
Channel readiness is stated plainly. Engineering coverage is not presented as live provider approval.
The channel carousel pauses while hovered or focused. All provider activation statuses are shown on each card.
Supported track
Telegram
Bots, media, voice notes, tools, CRM, and human takeover share the same controlled customer record.
Provider qualification remains a launch gate.
Launch track
WhatsApp Business
Meta Embedded Signup, multiple business numbers, encrypted credentials, the shared inbox, and governed replies use the same tenant-owned customer record.
Meta business approval, a public signed webhook, and live policy validation are required before activation. Free-form replies follow Meta’s 24-hour window.
Validation track
OAuth, professional-account DMs, policy windows, customer identity, and human control share the same Doim core.
Meta review and production access are still required.
Validation track
Phone / SIP
Realtime voice, call tools, transfer, transcripts, and post-call CRM updates are designed for one shared customer record.
Carrier, Dutch number, and live-call qualification remain required.
Validation track
Gmail
Google OAuth, multiple mailboxes, Pub/Sub synchronization, governed replies, follow-ups, and human takeover use the same shared customer timeline.
Google OAuth verification, restricted-data safeguards, and Pub/Sub mailbox sync must be completed before activation.
05 / Designed for the Netherlands
Dutch first. English ready. Shared authority.
Doim is designed for the way Dutch businesses move between WhatsApp, email, social messaging, and calls—without resetting the customer relationship. Dutch and English are the recommended start; Uzbek and Russian remain supported.
Dutch & English first
Start in Dutch and English; add other languages when customers need them.
EUR-ready facts
Prices and policies remain structured business data.
Customer channels
WhatsApp, email, messaging, and phone share one record.
Human nuance
People can step in without losing history.
People can step in with the conversation, facts, and authority already in view.
Human judgment stays visible
Tool authority
Defined outside the model
Search products
Read approved price
Apply custom discount
06 / AI with boundaries
An AI employee that knows when not to act.
Doim keeps high-consequence decisions in application rules your team can see and control. The model cannot grant itself more authority.
Explicit tool modes
Every business action is Auto, Approval, or Deny.
Fail-closed delivery
Human takeover blocks queued and newly generated AI replies.
Tenant-owned context
Customer, business, and audit records remain scoped to one company.
Visible evidence
Approvals show the proposed input before a person decides.
NederlandsEnglishO‘zbekchaРусскийMultilingual context
Language behavior is covered by deterministic evaluation fixtures; selected live model and speech qualification remain pilot gates.
07 / Trust by design
Control is part of the product surface.
Security and governance are expressed as visible product behavior—not hidden behind a broad promise about responsible AI.
Tenant isolation
Customer, business, and audit data stay scoped to one company.
Encrypted credentials
Channel secrets are stored separately from everyday workspace data.
Visible audit history
Approvals, tool inputs, handoffs, and delivery outcomes remain inspectable.
Fail-closed control
Human takeover and provider-policy gates block unsafe automated delivery.
Evaluate Doim against your own rules.
Pilot onboarding includes channel, data, authority, and launch-gate review.
08 / Operating model
Less inbox archaeology. More visible progress.
This is an illustrative operating pattern, not a customer testimonial. Real pilot case studies will only be published with verified customer permission and results.
Before Doim
The team reconstructs the customer by hand.
- 01
Check several channel inboxes
- 02
Ask who last spoke to the customer
- 03
Search for the current price or policy
- 04
Copy notes into a separate CRM
- 05
Remember to follow up later
With Doim
One governed workflow carries the context forward.
- 01
Match the conversation to one customer
- 02
Load reviewed Company DNA automatically
- 03
Answer or request explicit approval
- 04
Save the lead signal and next action
- 05
Surface the follow-up when it is due
09 / Evidence, not invented metrics
Ready to measure what the pilot proves.
Doim already defines the operational measures. Numbers appear publicly only after real traffic, provider activation, and customer-approved validation.
Response
First-response time
Measured by channel and reporting period
Pilot measurement readyResolution
AI resolution rate
Separated from human handoff and failures
Pilot measurement readyPipeline
Lead progression
Qualified signals with evidence and next action
Pilot measurement readyFollow-up
Follow-up outcomes
Scheduled, completed, failed, or skipped
Pilot measurement ready10 / Frequently asked
Clear answers before you start.
Doim is in a controlled pilot stage, and we prefer precise expectations to oversized promises.
What is Doim?
Doim is a Netherlands-first controlled AI customer-operations platform that brings customer conversations, business knowledge, CRM context, governed AI actions, and human control into one workspace.
Does Doim replace my customer team?
No. Doim is designed to handle bounded work and give your team better context. People retain authority through approvals, takeover controls, permissions, and visible activity history.
Which customer channels does Doim cover?
WhatsApp Business, Gmail, Instagram, Phone/SIP, and Telegram share the same product core. Every channel remains gated by provider review, production credentials, policy safeguards, and live validation.
How does the AI stay accurate about my business?
Structured facts such as products and prices come from reviewed Company DNA or typed business tools. Draft knowledge is reviewed and versioned before it becomes authoritative.
Can I start using Doim today?
Doim is onboarding selected businesses through a controlled pilot. The product is not presented as generally available until live channel, provider, security, recovery, and legal gates are complete.
11 / Controlled pilot
Bring your customer front office into focus.
Tell us about your channels, team, and customer workflow. We’ll assess pilot fit and the launch gates needed for your business.